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iHub VoIPHosted PBX provides businesses with a network based service, providing a comprehensive range of hosted telephony features for a monthly user fee. The monthly fee includes all maintenance and support costs, giving you superior service at an all inclusive price. Service features range from dial tone to advanced multimedia functionality. Each user is able to access full PBX functionality across a variety of different devices including IP phone, PC, PDA and dual mode (GSM + wifi) mobile phone. A simple PC client and web interface provide easy calling and call control from any internet connected device. Hosted PBX allows customers to replace on site PBX infrastructure with a network based, hosted solution. The service fulfils a wide range of requirements, ranging from basic services for small or single site operations, to more sophisticated services for those that operate multiple sites or call centre operations. Provision of service is via a redundant, Nortel carrier class platform fully supported by SLAs and customer service and support functions. iHub offers a complete solution:
Group and personal calling features are accessed via a secure web interface, making it easy to control and manage multiple sites and users from a single PC. The service application also integrates with other communications applications, such as Microsoft Outlook Hosted PBX offers greater deployment flexibility without the investment, maintenance and overhead of an on site PBX. The service however can also be rolled out to specific sites or across multiple sites to replace and/or complement existing premises equipment. Benefits include: Flexibility Increase your extensions and the functions you want, whenever you want. Advanced features Attendant console, multimedia conferencing, collaboration, home worker, call centre, call recording, one number find me follow me, Outlook integration, conferencing, disaster recovery are just some of features that can help your business become more efficient and productive Reliability All our services are provided on resilient systems, ensuring you experience an unrivalled level of service availability and reliability. Good value You choose the functions you want and pay only for those. You get access to new technology and large company features at a fraction of the cost. Request only what your company needs now and just order more when or if you need it. No more equipment obsolescence and depreciation! Easy to install and operate As the service is hosted, there is no on site PBX, reducing time and costs for implementation. Once in service, all management functions are web based, making moves and changes easy and reducing your internal IT requirement and training costs. Cost savings No capital is required and operating and maintenance costs are reduced. The total cost of ownership (TCO) of Hosted PBX is in many cases lower than alternative products and services. Great call rates to all destinations We offer low prices for your national, international and fixed to mobile calls. You will be able to save on your current phone bills wherever you call. Compatible IP phones include Nortel’s own proven range of handsets as well as a selection of other SIP based units. IP Lines Every business is looking to reduce call and line costs and increase profitability. We can help by providing your with IP Lines, connecting your site to the iHub network using VoIP, thereby eliminating the expense of BT ISDN and leased lines and reducing your call costs. IP Lines can be used to connect legacy PBXs, as well as IP PBXs, and provides a more cost effective way of routing outbound calls to the PSTN (public network) than traditional CPS (carrier pre selection). iHub uses a variety of different IP network connections, such as DSL, MPLS VPNs and Ethernet, depending on the size and location of your site. For IP network connectivity iHub uses leading providers such as BT, Verizon and Thus. But there’s more to IP Lines than just cost savings. Since inbound numbers can be ported to iHub, the features and functions of IP Lines enhances the deployment of Hosted PBX and IP PBXs through control of inbound calls. This can provide a range of benefits for every time of business, from small sites to multi-location enterprises. Benefits include Disaster recovery Given recent natural disasters, and the general need for enterprises to assure business continuity, disaster recovery of voice networks is a critical consideration. iHub can provide your business the capability to reroute calls to alternative destinations maintaining communications wherever your employees are working. Single dial plans IP Lines enables multiple locations to be integrated together, providing a single dial plan between sites and also employees using Hosted PBX. Users can therefore access a single company directory and use features such as click to call to connect with any internet connected user with no resulting call charge. Capacity flexibility BT voice lines (such as ISDN) are fixed in capacity and have long lead times if additional lines are required for telemarketing campaigns, new starters etc. In addition, contracts are normally 1-3 years requiring telecoms managers to overprovision in anticipation of uncertain future demand. With IP Lines, extra capacity can be added when required for short time periods, providing greater responsiveness and lower costs. Geographic number flexibility When businesses move location, often their geographic number must remain within a certain exchange area, forcing adoption of new numbers and causing considerable disruption. With IP Lines, numbers can be retained and routed to any phone that has an IP or internet connection.
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